In writing
Our guarantees
What we promise on every Cabling For U job, from a single data point to a multi-floor fit-out, and what happens if we fall short. Nothing here is new: these are the commitments already on our service pages, collected in one place so you can hold us to them.
12-month workmanship warranty
Every install is tested, documented and backed by our 12-month workmanship warranty. If anything about our work isn’t right after the install, we come back and fix it. Equipment is covered by its manufacturer’s warranty.
Same-day response, or your first hour is free
Call us before 12pm on a business day and we respond the same day, on any of our services. If we don’t, for a reason within our control, the first hour of labour on that job is free. Full terms.
Fixed written quote within 24 business hours
For new work we survey the site free (up to 30 minutes), agree the scope with you, and send a fixed written quote within 24 business hours. It’s valid for 30 days and the price is fixed for the scope we agree. No obligation and no charge if you don’t go ahead.
Test report in your hand at handover
Copper: a Fluke test report for every outlet, as-built documentation and labels at both ends. Wi-Fi: a speed test in every room before we leave. Cameras and alarms: the option of a CFU Care maintenance plan.
Insured, prequalified, registered
$10M public liability insurance. Impac prequalified and Site Safe, so we are cleared for commercial and construction sites. Registered cablers. Licensed security installers for CCTV, alarms and access control.
We reply within 1 hour, 24/7
Every enquiry through the website gets a reply within an hour, any day. For faults right now, 0800 222 546 is answered 24/7. After-hours and weekend rates are published up front: $125 + GST for the first hour, then $165 an hour.
The price on the website is the price
Our rate card is public: $75 + GST for the first hour (callout, travel and the first hour on site), then $95 an hour in half-hour blocks, Monday to Friday 7:30am to 5pm. Package prices on the service pages are the prices you pay, plus GST as shown. See pricing.
Respect for your space
Routes planned before anyone pulls cable, data kept clear of power to AS/NZS 3000, labels at both ends, and the site left tidy with the documentation in your hand.
If something isn’t right
- Tell us. Call 0800 222 546 or reply to any email from us, any day of the week. You deal directly with our team.
- We come back. We book a return visit and put it right. A workmanship fault inside the 12-month warranty costs you nothing.
- We document it. Any retest or change is added to your job documentation, so the next contractor has the full picture.