Network Rescue, Auckland
Inherited a messy, half-finished or unreliable network? We'll sort it out properly.
It often starts after an office move, a cheap install or a contractor who stopped answering the phone. Cables nobody can trace, Wi-Fi that drops out, cameras that go offline, and a cabinet nobody wants to touch. We find out what's really there, fix what's wrong, test it, and leave you the paperwork so the next problem is easy to solve.
5.0★ on Google · 350+ Auckland jobs since 2018 · $10M public liability (Vero) · Site Safe member, Impac prequalified · installed by our own Auckland team
Signs your network needs rescuing
Nobody knows what goes where
No labels, no port map, and every fault means an hour of tracing cables before anyone can start fixing it.
Things keep dropping out
Wi-Fi that dies in the same spots, computers that lose the network, or cameras that go offline and come back on their own.
A job left half-done
The last contractor ran the cables but never finished the terminations, the testing or the labelling, and has stopped returning calls.
Cabling that was never tested
Points that "mostly work", slow links, or no test results at all, so nobody can say whether the cabling is up to standard.
A cabinet nobody wants to touch
A wall of tangled patch leads, power and data mixed together, and one wrong unplug takes the office offline.
Shortcuts you've found since
Cables run loose across ceilings, data run alongside power, joins hidden in walls, or outdoor cable used where it shouldn't be.
What we do
Every rescue is different, so the written quote lists exactly what's in scope. A typical job covers:
Audit and fault-finding
We trace and test what's there, find the faults and write down what we found, before recommending anything.
Repairs and re-terminations
Bad ends re-terminated, damaged runs repaired or replaced. See data cable repair.
Cabinet and cable tidy
Re-patched with right-length leads, power separated from data, dead cables removed once confirmed unused. See cable tidy.
Testing
Repaired and new cabling tested on a Fluke tester, so you know each link works, not just that it lights up.
Wi-Fi and network fixes
We check routers, switches and Wi-Fi access points, then fix settings, placement or wiring that cause the drop-outs.
Documentation
Labels at both ends, a port map and before and after photos, so the next person doesn't have to start from scratch.
How a rescue runs
Free survey
We look at the cabinet, the cabling and the problem areas, and agree what has to stay running during the work.Findings and fixed quote
What we found and what we recommend, with a written price within 24 business hours.Fix
We work in stages so the office stays up. Work that can't drop anything is done after hours.Handover
Tested links, labels, a port map and before and after photos, emailed to you.
Fix it, or start again?
Sometimes a few bad terminations are the whole problem and the fix is quick. Sometimes recabling costs less than chasing faults in cable that was never right. We tell you which one, and why, before you spend money, and we don't recommend new kit you don't need.
Keep it that way
Once your network is sorted, a maintenance plan adds scheduled visits, firmware updates and a written report each time, so it doesn't drift back.
What it costs
Every rescue gets a fixed written quote after a free survey. Smaller fault-finding jobs can be done at our standard hourly rate.
| Free site survey | 30 minutes, no inspection fee |
| Fixed written quote | Within 24 business hours of the survey, valid 30 days |
| Standard rate (if you prefer hourly) | $75 + GST first hour, call-out and travel included, then $95 + GST per hour in half-hour blocks |
| After hours | $125 + GST first hour, then $165 + GST per hour |
| Same-day response | Call before 12pm on a business day and we respond the same-day response, or your first hour is free |
All prices exclude GST. Full rate card · Our guarantees
Questions we get asked
Will you fix work another company did?
Yes, that's what Network Rescue is for. We don't need the original installer's paperwork. We trace and test what's there and work from that.
Will you tell us if it's better to replace than repair?
Yes. If recabling a section costs less than chasing faults in it, we say so and show you why. If a repair is enough, we won't sell you more.
Do you test the cabling?
Yes. Cabling we repair or install is tested on a Fluke tester, and the results are part of your handover.
What do we get at the end?
Tested connections, labels at both ends, a port map showing what connects to what, and before and after photos, emailed to you.
Will the office have to stop work?
Usually not. We work in stages so only one device drops at a time. Anything that can't drop at all is done after hours, at after-hours rates.
How much does it cost?
The survey is free and you get a fixed written price before any work starts. Small fault-finding jobs can be done hourly: $75 + GST for the first hour, then $95 + GST per hour.
Tired of a network nobody understands?
Book a free survey. You'll get our findings and a fixed price to put it right.
