Camera offline, or footage that won’t export when you need it?
Hikvision, HiLook, Bosch and Ajax serviced across Auckland. Call before 12pm and we’ll call you back the same day.
- Same-day call back, before 12pm
- Usually on site the next working day
- We test that the export actually works
How fast can you fix my CCTV, and what does it cost?
Call before 12pm and we call you back the same day; we are usually on site the next working day. We service Hikvision, HiLook, Bosch and Ajax systems. Repairs are charged at our standard rates: $75 + GST for the first hour, which covers the call-out and travel, then $75 + GST an hour on weekdays. Often the fault is the app or the network, and working that out on the phone costs you nothing.
Call before 12pm and we’ll call you back the same day. We’re usually on site the next working day.
If we can talk you through it over the phone, we will.
What’s it doing?
- Camera offline, or no signalUsually power or the cable run rather than the camera itself. Easy to narrow down once we know which cameras are affected.
- Not recording, or gaps in the recordingOften the drive. Gaps are the warning sign that comes before it fails completely, worth acting on.
- Footage won’t exportThe one that actually matters. Normally a format or permissions problem, and fixable, but far better found now than during an incident.
- Night vision stopped workingThe infrared array or the light sensor. The picture will look perfectly fine in daylight, which is why this one goes unnoticed.
- Image gone blurry, fogged or spottedMoisture inside the dome, or corrosion on the seal. Auckland is hard on cameras near the water.
- Storage full, or the drive failingRetention gets set once at install and then forgotten. Worth checking what you’re actually keeping, not what you think you are.
- App or remote view won’t connectNearly always a router or internet change rather than the cameras. New modem, new plan, new problem.
- Camera knocked, drooping or pointing the wrong wayQuick to fix, but worth re-aiming properly and rechecking the coverage while someone is up there.
- Recorder won’t bootCould be the drive, the power supply, or the unit. We’ll tell you which before you buy anything.
- Stopped after a power cutCommon. The recorder came back and the cameras or the network switch didn’t.
Why coastal Auckland corrodes cameras →
Most CCTV systems fail quietly
Nobody checks a camera system until they need the footage.
By then it’s too late to discover that the drive filled up in March, or that the retention reset to seven days after a power cut, or that the lens has been fogged since winter. The cameras looked like they were working the whole time. The lights were on.
If you’ve got cameras and you haven’t tested an actual export in the last year, that’s worth doing, whether you call us or not.
We can check the lot in one visit: every camera, the recording, the retention setting, and a real test export, so you know it works before you need it to.
What happens when you call
- You tell us what it’s doing. Which cameras, what you’re seeing, and when it started.
- We check what we can over the phone. Often it’s the app or the network, and that’s free to work out.
- If it needs someone on site, we book it, usually the next working day.
- You’re told what it will cost before we start. See how we price work →
Systems we service
If yours isn’t listed, ring and tell us what’s on the recorder. Many are rebadged versions of systems we already work on.
Hikvision CCTV installation in Auckland →
The Hikvision camera range in NZ →
CCTV repair questions, answered
My camera has gone offline. Is it the camera or the cable?
Usually power or the cable run, not the camera itself. Tell us which cameras are affected and we can narrow it down over the phone. Often it’s the app or the network, and working that out costs you nothing.
How fast can you get to a CCTV fault in Auckland?
Call before 12pm and we’ll call you back the same day. If it needs someone on site, we’re usually there the next working day.
Will I know the price before you start?
Yes. You’re told what the repair will cost before any work begins.
My recorder has gaps in the footage. How worried should I be?
Take it seriously. Gaps are often the drive, and they’re the warning that comes before it fails completely. Far better to find out now than on the night you need the footage.
Can you fix a system that won’t export footage?
Normally, yes. It’s usually a format or permissions problem. We test that the export actually works before we leave, so you’re not finding out during an incident.
Do you repair systems other than Hikvision?
Yes: Hikvision, HiLook, Bosch and Ajax. If yours isn’t on that list, ring 0800 222 546 and tell us what’s on the recorder. Many are rebadged versions of systems we already work on.
Why Auckland calls us for camera repairs
5.0★ on Google · 350+ Auckland jobs since 2018 · NZBN 9429046975126
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Camera down, or not sure it’s recording?
Call before 12pm and we’ll come back to you today.
